Support

Resources for all occasions

Common Questions

Who are my primary contacts on the Resources and Marketing Team?

Your strategist is your primary contact. Start with the following individuals for next steps.

Carmon Keith - NAMB brand (includes chaplaincy, evangelism, and president’s office)
Scott Knuteson – Send Relief
Nathan Sing – Send Network

Are there important marketing-related websites I need to know about?

Yes! Check out these sites; a list of what you will find is noted below each URL.

https://marketing.namb.net/

Requests
- New Project:
  - A New Project is used for larger initiatives that involve multiple steps and multiple people. These requests require planning, collaboration, and a defined task list to move from concept to completion. Examples might include launching a new campaign, creating an event promotion plan, developing a new resource, or building a new webpage. If your request involves several pieces, multiple deliverables, or coordination across teams, it is likely a New Project.
- Workorder:
  - A Workorder is used for a single, one-time task that can be completed quickly and does not require broader planning or coordination. Examples might include updating a sentence on a website, resizing a graphic, swapping out a photo, or making a minor edit to an existing resource. If your request is straightforward and involves just one specific change, it is likely a Workorder.
- Merchandise:
  - A Merchandise Request is used when you need branded items for an event, initiative, or promotional effort. This includes items such as apparel, giveaways, print pieces, or other branded materials.
- Event
  - An Event Request is used when you need Marketing support for an upcoming event. This includes events where NAMB is hosting, sponsoring, exhibiting, or participating in some way.
- Video
  - A Video Request is used when you need the Marketing Team to create, edit, or produce video content for an initiative, event, or ministry effort.
Brand Guidelines
- NAMB
- Send Network
- Send Relief
- Chaplaincy
- GenSend
Assets
- Logos
- Taglines
- Digital Letterhead
- Virtual Backgrounds
- Slides
- Ad Slides
Support

https://www.namb.net/send-network/marketing

Promotional Assets
Marketing Assistance
Digital Assets
Signage + Printed Resources
Merchandise
Canva for Send Network Cities and States

https://marketing.namb.net/send-relief-assets/

https://www.namb.net/speakerresources

I need to get something designed and printed. What’s my next step?

Contact your strategist or submit a formal project request.

Does NAMB have a mass texting communication platform?

Yes. NAMB uses SlickText. You should connect with your strategist to discuss your needs, and they will guide you in determining whether texting is the best option for your use case. One important thing to note: If you promote a keyword in any way, you must use a specific disclaimer required by cell carriers. Your strategist can provide that disclaimer.

Is there a NAMB Style Guide to consider as I write for NAMB?

Yes! Style Manual

I have been asked to speak at and/or to host a table at the event. What are my next steps?

If you are speaking, complete this form namb.net/speakerresources to share with us where you are speaking and to request display and materials by giving us pertinent information in the “additional comments” section of the form. Include how many people will be attending, specific material needed, and the shipping arrival date and address.

If you are not speaking and just need a table at an event, you can send us a request via help@namb.net with the pertinent details. Please note that from September through November, display sets are typically allocated for fall state convention meetings. Because of this, availability during that timeframe is very limited, and we are unlikely to be able to provide one.

How do I get materials and information related to promoting the Annie Armstrong Easter Offering for North American Missions?

anniearmstrong.com

I need to send an email to 100+ people about an event my team is having. Am I allowed to do that?

No. For marketing emails to non-NAMB staff, you must send the email via Hubspot. Connect with your strategist on what you want to accomplish, and he or she will guide you through next steps.

How do I get swag for my event?

Contact your strategist, but first explore nambstore.com or sendreliefstore.com for ideas. You may also submit a merchandise request

I understand NAMB has a “wholesale” store option for ordering materials from nambstore.com that allows me to use a cost center rather than a credit card. How do I get a wholesale login?

Contact Abbie Ussery, who can set you up.

What are the hours of the NAMB store on the first floor of the building?

There are no set hours. The store is open during events, but hours vary. Connect with Abbie Ussery or Tim Whitson if you need store access outside of events.